dell has officially made my shit list as of this morning.
put in two (2) orders through their website three weeks ago. upgrading all the computers in the office, picked up 10 new inspiron machines. since their website was designed by diseased minds, the products that are displayed in any one category are different depending on how you reach that category while traversing the arcane mess that is their site layout. when ordering the machines, their fucking order system will not allow you to order more than 5 computers at once. so, two orders of 5.
fast forward to this week, when i get the first batch, and spend a couple days setting up the new computers. oddly enough, the second batch never arrives.
fortunately, as i am doing this for the office, i still have receipts and whatnot, so i check on the order status. dell, in their infinite wisdom has cancelled the second order.
i call their customer support line. their response:
"we have no idea why your order was cancelled. is that a problem?"
YES THAT IS A FUCKING PROBLEM. YOU CANCELLED MY GODDAMNED ORDER, DID NOT NOTIFY ME OF THIS, AND NOW I HAVE HALF AN OFFICE FULL OF PISSED OFF PEOPLE WHO HAVE BEEN WAITING FOR 3 WEEKS FOR THEIR FUCKING COMPUTERS.
dell's customer rep was unable to resolve this issue. now i am waiting on a call from a manager some time in the next couple days to possibly reinstate said order. which will mean waiting another three fucking weeks. in what world is it ok to just cancel an order without notifying anyone? no email, no call, nothing. hell, it even says on my order that they didn't bother to send me any notification. goddammit dell, i tried to give you a couple thousand dollars. now you can go fuck yourselves, i'm picking these computers up from best buy, i don't have time to deal with this nonsense.
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